Privacy Policy

1. About Us

RR Sols Pty Ltd (ABN 56 672 722 486) is an Australian proprietary limited company that develops and operates software products including RankCart.io and app.RankCart.io, and provides software services to clients. Our registered contact email is info@rrsols.com.au.

2. Personal Information We Collect

We may collect the following types of personal information, depending on how you interact with us:

2.1 Information you provide directly

• Name and contact details (email address, phone number)
• Business name and ABN/ACN (for business customers)
• Account credentials (username, encrypted password)
• Payment and billing information (processed securely via third-party providers)
• Communications you send us (support requests, enquiries)

2.2 Information collected automatically

• IP address and device identifiers
• Browser type and version
• Pages visited and features used within our products
• Referring URLs and session duration
• Cookies and similar tracking technologies (see Section 8)

2.3 Information from third parties

• Shopify store data (with your authorisation) when you install app.RankCart.io, in accordance with Shopify's API terms
• Payment processor data (e.g., Stripe) for billing purposes

3. How We Use Your Personal Information

We use your personal information for the following purposes:

• To provide, operate, and improve our products and services
• To create and manage your account
• To process payments and manage billing
• To respond to enquiries and provide customer support
• To send transactional communications (receipts, account notices)
• To send marketing communications where you have consented
• To comply with legal obligations under Australian law
• To detect and prevent fraud and security incidents
• To conduct analytics and improve user experience

4. Disclosure of Personal Information

We do not sell your personal information. We may disclose your personal information to:

• Service providers: Third-party vendors who assist us in operating our business (e.g., cloud hosting, payment processing, analytics, email delivery). These parties are contractually bound to protect your information.
• Shopify Partners Program: Where relevant to the operation of app.RankCart.io, subject to Shopify's partner data processing terms.
• Legal or regulatory bodies: Where required by law, court order, or government authority in Australia or applicable jurisdiction.
• Business transfers: In the event of a merger, acquisition, or sale of assets, with appropriate privacy protections maintained.

5. Overseas Disclosure

Some of our service providers may be located outside Australia. Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles (APP 8). Countries where we may transfer data include the United States, Ireland, and Singapore (e.g., AWS, Stripe, Vercel infrastructure).

By using our services, you acknowledge that your information may be transferred to and processed in countries outside Australia.

6. Security of Your Personal Information

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit (TLS/HTTPS) and at rest
• Access controls and role-based permissions
• Regular security reviews and vulnerability assessments
• Secure password hashing and storage
• Incident response procedures

While we take reasonable precautions, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately at info@rrsols.com.au.

In the event of an eligible data breach under the Notifiable Data Breaches (NDB) Scheme, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required by law.

7. Retention of Personal Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations. When we no longer require your personal information, we will securely delete or de-identify it.

Account data is generally retained for the duration of your account and for a period of seven (7) years after account closure for compliance with Australian taxation and corporate law requirements.

8. Cookies and Tracking Technologies

Our websites and products use cookies and similar technologies to enhance your experience, analyse usage, and deliver relevant content. Types of cookies we use:

• Essential cookies: Required for the operation of our services (e.g., session management, authentication)
• Analytics cookies: Used to understand how visitors interact with our products (e.g., page views, feature usage)
• Preference cookies: Remember your settings and preferences

You can control or disable cookies through your browser settings. Disabling essential cookies may impact your ability to use our services.

9. Your Rights Under the Australian Privacy Principles

Under the Privacy Act 1988 (Cth), you have the right to:

• Access: Request access to the personal information we hold about you (APP 12)
• Correction: Request that we correct inaccurate or outdated personal information (APP 13)
• Anonymity: Where practicable, interact with us without identifying yourself (APP 2)
• Opt-out of marketing: Unsubscribe from marketing communications at any time via the unsubscribe link in emails or by contacting us
• Complaint: Lodge a complaint with us or with the OAIC if you believe we have breached the APPs

To exercise your rights, please contact us at info@rrsols.com.au. We will respond within 30 days.

10. Direct Marketing

We may send you direct marketing communications about our products and services if you have consented or we have a legitimate interest to do so under the Spam Act 2003 (Cth). All marketing emails include an unsubscribe mechanism. You may opt out at any time by following the unsubscribe link or contacting us.

11. Links to Third-Party Websites

Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our products and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

13. Complaints and Disputes

If you have a complaint about how we handle your personal information, please contact us at info@rrsols.com.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

15. Contact Us

For privacy-related enquiries, please contact our Privacy Officer: